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Returns & Refunds


I’ve changed my mind about my order. Can I return it?


Please choose carefully as NetNest does not process refunds if you change your mind.

The product I received is different to what I was expecting?


If you have received the wrong product due to our error in packing your order, then we will pay for the postage back to us and we will credit your account for the postage amount when we receive the item. NetNest IT Solutions complies with the Commonwealth Trade Practices Act 1974, and we will treat your case accordingly.

The product I received is faulty. How can I get a refund?


If the product you have received does not meet your satisfaction please phone us on (02) 8003 4753 to discuss the matter.
Under the Trade Practices Act 1974 you may seek a refund if goods:

  • are or become faulty through no fault of your own
  • are not fit for a stated purpose or a purpose you made known to our sales staff
  • don’t match our description or sample
  • have defects that were not obvious or we did not bring to your attention.

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. An account credit may be offered at our discretion.

Restocking products


In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:

  • customer must let us know within 7 days of the date of delivery
  • products are not opened, used and are still in pristine condition
  • customer accepts a minimum restocking fee of 15% of the purchase price
  • NetNest may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense

Refunds, where necessary will be credited back to you via your chosen payment method.