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Returns & Refunds

I’ve changed my mind about my order. Can I return it?

Please choose carefully as NetNest does not process refunds if you change your mind.

The product I received is different to what I was expecting?

If you have received the wrong product due to our error in packing your order, then we will pay for the postage back to us and we will credit your account for the postage amount when we receive the item. NetNest complies with the Australian Consumer Law (ACL), and we will treat your case accordingly.

The product I received is faulty. How can I get a refund?

If the product you have received does not meet your satisfaction please contact us to discuss the matter.
Under the Australian Consumer Law (ACL) you may seek a refund if goods you received:

  • are defective
  • are incorrect due to our error in packing your order

However, the goods must be returned within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. An account credit may be offered at our discretion.

Consumer Guarantee

All goods sold by NetNest have guarantees that cannot be excluded under Australian Consumer Law (ACL).
To find out more about your consumer rights click here

Restocking products

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:

  • customer must let us know within 7 days of the date of delivery
  • products are not opened, used and are still in pristine condition
  • A minimum restocking fee of 20% or $35 ( whichever is greater ) will apply to all credits
  • Incorrectly purchased consumable products are non-refundable.
  • Any freight/credit card charges against the order will not be credited
  • NetNest may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense